Réservez votre séjour Devenez propriétaire

Réservez votre séjour

FREQUENTLY ASKED QUESTIONS

Find your most frequently asked questions and their answers here

 

CHECK-IN & CHECK-OUT

At what time is the check-in?

With regards to the recovery of keys at the agency, guests must present themselves upon arrival at the reception and will then be directed to the rented property.

  • Rentals start from 5 pm
  • Any arrival after 7pm must be reported to the agency to arrange collection of the keys.

At what time is the Check-out?

The day of departure, the lodging must imperatively be released before 10 am, with the delivery of the keys.

Any delayed departure will be charged at the current night rate depending on the property rented.

The final payment of the final invoice must be paid, at the latest, the day before the departure of the tenant (i.e. on Friday for Saturday rentals and on Saturday for Sunday rentals), during reception opening hours.

Any returned key, remote control or garage beep will be charged at the purchase price.

KEY HANDOVER

We invite you to download the new mobile application : GSI holidays rental on Google Play and App Store. It’s free and very convenient for you to have access to all the information regarding your stay. Check In, Check Out, … all you need to success your stay is IN. Happy discovering!

BOOKINGS

How to book?

You have two options: online booking on www.gsi.immo or booking with the assistance of a GSI travel agent.

To book online on gsi.immo you must begin with a search of property and availability. The search engine located in the menu allows you to indicate your dates, resorts, number of occupants.

Once the property is found, you have the possibility to book it online by clicking on the booking button on the property’s dedicated Web page. Online payment is highly secured.

To make a reservation directly with a travel consultant, you can contact us by phone on +33 (0)4 79 22 86 86, by e-mail at info@gsi.immo or by using the contact form on the gsi.immo website. An advisor will then take your search criteria into account and send you a selection of properties that match all your criteria.

How do I cancel my booking?

Any cancellation must be notified by mail. Any stay cut short or interrupted by the lessee will not entitle the lessee to any refund. The amount of the rental and any additional services, whether or not included, will be retained by the lessors.

For any cancellation for which the reason is justified, and in case GSI is able to re-book the property after the cancellation, the amount paid may be returned to the tenant unable to honor its contract.

However, when booking online on gsi.immo, we systematically offer as an option the subscription to the cancellation insurance policy. This insurance applies to both the cancellation and interruption of a stay. The cost of the insurance is 2,20% of the public rental price (TTC). For detailed information, please contact our ski holiday experts.

Can GSI cancel my booking?

If the call center finds itself obliged to cancel a reservation due to acts of third parties or external circumstances, the agency shall, if possible, find accommodation of the same category, or of a higher category, without additional invoicing, otherwise it shall reimburse immediately the entire amount paid.

How can I change my booking?

To change your booking, simply call the agency or send an e-mail to the address given on your booking contract.

What do I have to pay when I arrive?

On arrival you will be asked to pay the deposit and the tourist tax.

Can I pay for my holiday in instalments?

Yes, it is possible to pay in several instalments. Simply contact us to pay by bank transfer and we will send you the bank details for the destination where you will be staying.

What payment methods are accepted?

We offer several methods of payment:

  • Credit card (recommended): directly on our website via a secure payment link, you are redirected to your bank to authenticate and validate your online payment (remember to bring your mobile phone to obtain the confirmation code). Booking is instantaneous.
  • Bank transfer: To receive the IBAN for your holiday destination, please send an e-mail request to our Holiday Advisors. You will then receive our company’s RIB or IBAN code as soon as possible.
Once the transfer has been made, we invite you to send the proof of transfer by e-mail so that the payment is properly recorded in your file.
Please note that payment by bank transfer takes approximately 72 hours to be registered.
  • Bank cheques: Please note that for payment of rental proposals, the reservation will only be blocked on receipt of the cheque. Please send a request by e-mail to our Holiday Advisors. No bank cheques will be accepted less than 15 days before the start of the holiday.
  • Holiday vouchers (ANCV): Please note that for payment of rental proposals, the reservation will only be blocked on receipt of the voucher. Please send a request by e-mail to our Holiday Advisors. If your departure is less than a month away, we will ask you for full payment to block the reservation.

Do you accept VACAF cheques?

Unfortunately, we do not accept VACAF cheques, but for holiday cheques you must send a registered letter with acknowledgement of receipt to GSI service location vacances 73200 MOUTIERS.

Is my pet accepted?

Some flats do not accept pets, but for those that do, you will be asked to pay a pet supplement, which can vary from €40 to €70.

How do I book my ski passes and rent my ski equipment?

To rent ski equipment, use skiset for the following resorts:
ARC 1800 – LA PLAGNE – LES COCHES – MOTTARET – MERIBEL.
Book your ski equipment in advance: get up to 50% off* (order accepted up to 15 days before your arrival).
For Arc 1600, the ridge, book your ski equipment in advance: get up to 20% off* (order accepted up to 15 days before your arrival).
And for Saint Martin, it’s sport 2000, get up to 30% off* (order accepted up to 15 days before your arrival).

Are linen and sheets included in my booking?

It depends on the booking; they are not always included, so if it is not indicated in the description, you will have to pay a supplement.

Is end-of-stay cleaning included in my booking?

It also depends on the booking, cleaning is not always included, you need to look at the description in the advert to find out and if it is not included it will be extra.

I’m travelling by car, where can I park?

We offer underground parking spaces in certain stations and sometimes, depending on the flat rented, you may have access to private parking spaces.

INSURANCE

How do insurances work?

A cancellation insurance can be contracted for the length of the stay, it will be subject to a supplement, the conditions will be transmitted to the tenant on request.

This insurance applies to the cancellation or interruption of a holiday. The cost of the insurance is 2.20% of the public rental price (all taxes included). To find out how you can be reimbursed for cancellation insurance, please contact our advisers.

All personal belongings of the tenant are the responsibility of the tenant.

With respect to the leased property, the lessee is liable for any damage it may cause. The lessee will therefore be required to have an insurance against the risks of theft, fire, ice breakage and water damage, and more generally for all its rental risks as well as for the given furniture and equipment, as well as for the neighbours’ appeals, and to be able to show proof of subscription to an insurance contract at the first request of the owner or his agent. Consequently, the latter decline any responsibility for the recourse that their insurance company could exercise against in the event of a claim.