General Terms and Conditions of Sale
The general terms and conditions of sale as set out below form an integral part of the rental agreement between GSI by Foncia (“the Lessor”) and the Lessee.
Please read them carefully before booking your rental.
ALPIMO
SAS ALPIMO, a FONCIA subsidiary, a simplified joint stock company with capital of €150,000.00 – RCS Chambéry 417 699 394.
Head office: 74 Place de l’Europe – 73200 Albertville – Professional cards n° CPI73012017000022442, issued on 13/11/2020 by the Savoie Chamber of Commerce and Industry at 5 rue Salteur, 73000 Chambéry. Financial guarantor: GALIAN Assurances – 89 rue La Boétie – 75008 PARIS. Intracommunity VAT no. FR08 417 699 394 represented by Mr Stéphane GIRAUD, in his capacity as Chairman, duly empowered for the purposes hereof.
Your interlocutor carries on the business of real estate and business intermediation in accordance with the French law n°70-9 of January 2, 1970, known as the “Loi Hoguet” and its application decree n°72-678 of July 20, 1972. These texts can be consulted free of charge at www.legifrance.gouv.fr.
FONCIA, a société par actions simplifiée with capital of €282,364,800 – 890 441 223 R.C.S NANTERRE, with registered office at 18-19, place des Reflets – Tour Aurore – 92400 COURBEVOIE – Intracommunity VAT no.: FR38 890 441 223 – Professional cards issued by the Préfecture de Police de Paris no. G5737 and no. T13692. Financial guarantor: CEGC – CEGI : 128, rue la Boétie – 75378 PARIS CEDEX 08.
FONCIA is the owner of the “FONCIA” trademarks and its derivative trademarks. FONCIA manages the site on behalf of its FONCIA subsidiaries, which are themselves appointed by the owners to manage and market the holiday rental properties offered on this site.
The subsidiaries of FONCIA, as agents, are hereinafter referred to as “the lessor”.
INFORMATION AND RESERVATIONS
Prior to the conclusion of the reservation contract, the tenant will find on www.gsi.immo or directly from your agency or the residence’s reception desk, all the information you need about prices, dates and features of your stay (such as location, type, capacity, main features, photographs, optional extras, cancellation policy, etc.).
The reservation of the accommodation is made after payment1 of a deposit corresponding to 25% of the rental price:
– either from the online booking form of www.gsi.immo
– or directly from the Moutiers booking office or the agency of your destination, after checking availability.
A Holiday Rental Contract is then sent by our rental agents to the tenant (by e-mail), accompanied by a descriptive inventory of the rented premises and a Statement of Risks and Pollution.
This contract and its annexes must be initialled / dated / signed by the tenant and then returned to the Moutiers booking office or the agency of your destination within 3 days.
In any case, the tenant must send a month before the beginning of his stay to the GSI by Foncia agency:
– the balance of the amount of the stay1
In the case of a last minute booking (less than one month before the beginning of the stay), the total amount (deposit + balance) must be paid by the tenant before his arrival.
DURATION
The rental period cannot be less than 2 nights and cannot exceed 90 consecutive nights.
The rental period begins at 5pm and ends no later than 10am on the last day of the rental period. The handing over of the keys, on arrival and on departure, is carried out within the opening hours of the agency specified here and recalled on the Holiday Rental Contract.
The rental may not be extended without the prior written agreement of the lessor, the lessee accepting this. The rental contract will automatically cease at the end of the fixed term, without the need to give notice. If the Tenant decides to leave the rented premises before the agreed date, he will not be entitled to any reimbursement for the remaining period, both for the accommodation and for the associated services not consumed.
PRICES
The announced rents include :
– Accommodation,
– All taxes and charges (with the exception of the tourist tax and the 29€ handling fee).
Rents do not include (except for certain accommodations where this information is provided) :
– sheets and towels.
– end-of-stay cleaning.
nb1: cleaning, sheets and towels rental are part of the optional comfort services.
nb2: exceptionally, some energy expenses (generally out of season and mentioned in the Holiday Rental Contract) are to be paid in addition to the rent.
The Tenant who has paid a deposit on the rental is liable for the balance of the rent, which must be paid one month before the start of the holiday.
In any case, no keys will be handed over until all sums due have been paid in full.
OPTIONAL SUPPLEMENTARY BENEFITS
The tenant can subscribe to optional services (comfort services) when booking and pay for them when the balance is due:
– Cancellation” guarantee: from 2.9% of the price of accommodation (per stay).
– Pet supplement (after agreement with the agency) : 39 € per pet per stay
– Pack with baby bed + high chair : 19,90 €.
– Sheet rental for double bed : 12,90 €.
– Sheet rental for single bed : 10,90 €.
– Sheet rental for double bed (comforter) : 12,90 €.
– Sheet rental for single bed (comforter) : 10,90 €.
– Bathroom linen kit (1 bath sheet and 1 towel): 7,90 € per kit
– Tea towel : 2,90 € per unit
– Bath mat : 3,90 € per unit.
SECURITY DEPOSIT
The security deposit is mainly used to cover any damage that may be caused to the rented property and to the movable or other objects that furnish the rented premises, as well as to the various charges and consumption items.
Under no circumstances can the security deposit be considered as a payment, even partial, of the rent.
It will be returned within a maximum of one month from the end of the stay, after deduction of the objects replaced, the possible costs of repair, cleaning (mats, carpets, etc.) and the amount of consumption. If the security deposit is insufficient, the tenant undertakes to pay the full amount.
OBLIGATIONS AND DECLARATIONS OF THE TENANT
The Tenant is bound by the following obligations:
– To occupy the premises personally, the rental contract being nominative and non-transferable or transferable. Under no circumstances may the Tenant sublet, even free of charge, nor transfer his rights to the rental, except with the written agreement of the Lessor.
– Not to exceed the occupancy capacity of the property. Under no circumstances may the premises being rented be occupied by more people than the number indicated. If the Tenant contravenes this clause, the Lessor may seek to hold the Tenant liable.
– Take the rented premises in the state in which they will be at the time of entry into use as described in the attached descriptive statement.
– Occupy only in a bourgeois style, to the exclusion of the exercise of any trade, profession or industry, the Tenant recognising that this rental has been granted to him only as a temporary residence and for pleasure, a major condition without which the rental would not have been granted.
– Not to do anything which, by the actions of the Tenant and the persons accompanying him, may disturb the peace and quiet of the neighbourhood or of the other occupants.
– In the case of renting in a co-owned building, to comply with the internal regulations and/or co-ownership regulations of the building (in particular linen hanging, household waste, allocated parking, swimming pool regulations, etc.), which are available to the tenant at the agency.
– Under no circumstances should you store any furniture, with the exception of linen and small items.
– Not to make any modification or change in the layout of the furniture and premises. Not to transport the furniture and objects furnishing the rented property out of the rented premises.
– Inform the agency, within 72 hours of arrival, of any anomaly noted (in particular incomplete inventory or cleaning problems). After this time, the rented property will be considered as having been given clean and in working order at the tenant’s entrance.
– Allow repairs to be carried out in the rented premises if the urgency and necessity appear during the rental period and do not allow them to be postponed.
– Immediately inform the lessor of any damage and deterioration occurring in the rented premises, even if no apparent damage results.
– Absolutely refrain from throwing objects into the washbasin, bathtub, bidet, sink, WC, etc. that could obstruct the drains, failing which the Tenant will be liable for the costs incurred to put the appliances back into operation. In this respect, due to the difficulties experienced during the season in obtaining the intervention of a craftsman, the landlord declines all responsibility for any delay in carrying out the necessary repairs.
– Maintain the rented premises and return them in good condition for rental repairs and maintenance at the end of the rental period. The furniture and furnishings must only suffer depreciation resulting from the normal use for which they are intended. Those which, at the end of the present contract, will be missing or will have been taken out of service, for a cause other than normal wear and tear, will have to be paid or replaced by the tenant, with the lessor’s consent.
– Pets: the tenant may bring a pet into the rented premises, with the express agreement of the agency, after settling the pet supplement of 39€ per stay. However, no dog belonging to the first category mentioned in article L211-12 of the rural code will be accepted.
OBLIGATIONS OF THE LESSOR
The Lessor undertakes to make the rented accommodation available to the Tenant in accordance with the description and to comply with the obligations arising from the holiday rental contract.
The lessor declines all responsibility in the event of theft or burglary in the rented premises.
STATE OF RISKS AND POLLUTION
The tenant is informed :
– Of the State of Risks and Pollution appended to the holiday rental contract, in application of article L125-5 of the environment code.
– Of the possible declaration by the lessor of the indemnified loss or losses relating to the property, in the event that the municipality has been the subject of one or more decrees recognising the state of natural or technological disaster.
ASBESTOS DIAGNOSIS
In accordance with the provisions of decree no. 2011-629 of 3 June 2011, the “asbestos file – private parts” and the “asbestos technical file” for properties other than detached houses are made available to tenants who, if they wish to consult them, can obtain a copy by e-mail or by post at their own expense, on request from the lessor. An appointment may also be made at the convenience of both parties, in the landlord’s offices.
OBSERVATION OF THE RISKS OF EXPOSURE TO LEAD
A lead exposure risk report (CREP) is appended to the contract if the dwelling was built before 1 January 1949. This report must have been drawn up less than six years before the date of signature of the lease.
SWIMMING POOLS
If the rental property has a swimming pool, it must be equipped with a safety system that complies with current standards. An instruction manual is made available to the tenant.
The swimming pool is an accessory item, access to which may be subject to and restricted by the regulations in force (e.g. ARS protocol in times of epidemics, prefectoral decree in times of drought, etc.). The lessor cannot be held responsible for any disturbance of enjoyment for which it is not responsible, and the lessee acknowledges this and undertakes not to make any corresponding claim of any kind against the lessor.
HOLIDAY INSURANCE
The Tenant is obliged to take out insurance with an insurance company against the risks of theft, fire, glass breakage and water damage, and more generally both for the totality of his rental risks and for the furniture rented, as well as for the recourse of neighbours and to justify this at the first request of the Lessor.
Consequently, the lessor declines all responsibility for any recourse that his insurance company may have against the tenant in the event of an accident.
CANCELLATION CONDITIONS
The Holiday Rental Contract is firm and final.
In the mountains :
- up to 30 days before the start of the rental period, the renter may cancel the rental contract free of charge (excluding administration fees and insurance premium). In this case, the tenant must submit a written request for cancellation of the rental contract to the GSI by Foncia agency concerned, within the specified time limit.
- From the 29th day before the start of the rental period, the renter may no longer cancel without charge, while still being liable for the full amount of the rental, unless the optional cancellation insurance is taken out at the time of booking (from 2.9% of the price of the accommodation). The notice of this cancellation insurance can be consulted at any time on https://alb-gsi.integration.fonciatech.net/en/100-zen-insurance/
CLAUSE RESOLUTORY BY OPERATION OF LAW
In the event of non-payment on the due dates, of a cheque being returned and, more generally, in the event of non-performance of any clause of the contract, eight days after formal notice has remained without effect, the lessor may demand the immediate termination of the Holiday Rental Contract and the lessee must leave the rented premises by simple order of the judge in chambers.
PROTECTION OF PERSONAL DATA
You can consult the group’s charter: https://fr.foncia.com/charte-de-protection-des-donnees
CUSTOMER SERVICE AND MEDIA RELATIONS
Attentive to the quality of the services provided to its customers and in the event that the tenant is not satisfied with GSI by Foncia’s response to his or her written complaint, the Customer Relations Department of the FONCIA Group – 18-19, place des Reflets – Tour Aurore – 92400 COURBEVOIE, France may be contacted so that a solution may be found.
amicable solution is found in a spirit of conciliation. In the event that the tenant is a natural person, he or she may also contact the Consumer Ombudsman, whose contact details appear on Foncia’s website, by post or by electronic means. On the date of signature of this mandate, the mediator appointed is MEDIMMOCONSO whose head office is located at 1 allée du Parc de Mesemena 44500 LA BAULE, the medimmoconso website being www.medimmoconso.fr. It is specified that this clause relating to consumer mediation will only be applied in the event that Foncia concludes a sales contract or a contract for the provision of services in its own name with regard to the Tenant or the Lessor.
QG GROUP PRODUCT – WIFI MINIBOX
The following terms and conditions shall apply to all services rendered by QG Group, a French société par action simplifiée whose principal office is at 38 avenue de l’Opéra 75002 Paris, France, registered with the Registry of commerce of Paris under number 802 101 048 through GSI by Foncia agency, in connection with the personal miniBox rental service provided by TravelWifi, a trademark of QG Group.
This Rental Agreement – T&Cs sets forth the conditions on which we will provide the services offered through the TravelWifi brand. This Rental Agreement – T&C’s is a contract between you and QG Groups .
Before you accept the conditions, please carefully read the terms and conditions set forth hereunder. By signing, you are bound by and have become a party to this agreement.
Nature of Services
Through your GSI by Foncia holidays rental agency, QG Groups provides a wireless modem rental service, along with user guides and accessories to travelers who visit France to give access to the internet in all covered zones of cellular network (Bouygues Telecom, SFR or Orange) in France. Equipment are not offered for sale.
Quality of service
Access to the service will be established instantly by turning on the miniBox device and connecting the user’s devices (up to 10) to the Wi-Fi network.
Connection allows every use of the Internet.
The connection shall be restricted in case of (i) illegal use, infringing third parties rights and/or able to slow down, damage or violate in any way the functions of infrastructure and/or services provided by QG GROUP (ii) upon administrative or judicial request.
The data plan has a 5GB/day fair-usage limit. If this limit is crossed, the speed of the connection shall be limited until the next morning.
Usage Policy
You agree to exercise reasonable care in the use of all Equipment, to handle all Equipment in accordance with the user guide.
You further agree that you will not do any of the following:
(a) make repairs or modifications, or alter in any way, the Equipment;
(b) remove or alter any certification markers affixed to the Equipment;
(c) share the Equipment with any third party, with the sole exception of a family member, companion, or friend accompanying you on your trip; Doing so, you agree to be fully responsible for any use of the connection made by those people through the Wi-Fi miniBox.
(d) rent or sell the Equipment to any third party;
You further agree to use the Internet according to French laws. You agree to not publish with the service any content related to threat, humiliation, defamatory, obscene, hateful, pornographic, blasphemous, or any message which could consist in a crime or offence, engage civil and/or criminal liability, violate the laws or motivate to do so, or any content which could be used to violate laws or the present terms.
You particularly have to ensure that your Internet access will not be used to copy, present, make available any copyrighted content without permission of the owners.
Cultural contents are legally available by copyrighted platforms thanks to the miniBox connection.
Customer Personal Data Privacy Statement
According to the French and European laws regarding personal data conservation by telecom operators (Code des Postes et Communications électroniques R10-13 and L34-1 articles), your names and rental time shall be kept during one year ready to be communicated to the state services in case of administrative investigation.
QG Group is committed to ensure the protection of personal data, confidentiality of data and principle of neutrality regarding emitted contents.
You have the right to access, modify and delete personal data pertaining to you, and the right to do so at any time by contacting QG Group by email: hello@bienvenue-wifi.com
Returns
The Equipment shall be returned in good working condition with all accessories and user guide.
Technical assistance and maintenance
In case of any malfunction or connection interruption, you can contact QG GROUP’s customer service : support@bienvenue-wifi.com to find a solution.
Fees & Charges
The rental charges will be paid to your GSI by Foncia agency by all means available.
Debit authorization: your rental will be definitely approved when the debit authorization will be done (with either payment method proposed by GSI by Foncia agency).
This pre authorization of 140€ (VAT included) will never be debited, unless you don’t return the Equipment or its accessories at the end of the rental period, in case of loss or theft, or you return the Equipment with damages, due to non-regular usage.
- Payment can be made by credit card, cheque, ANCV holiday vouchers, bank transfer.
- Payment by cheque.
RESOLUTIONAL CONDITION
This contract is concluded under the condition of the ban on furnished tourist rentals in the co-ownership regulations when the property is located in a co-ownership. In the event of a modification to the co-ownership regulations relating to the ban on furnished tourist rentals voted on at the general meeting of co-owners after signing the reservation and before the start date of the stay, the seasonal rental contract will be automatically terminated without any formality and without compensation. The amounts paid by the tenant will be returned to him as soon as possible.
